Delivery & Returns
At Promodesty, we believe that elegance should arrive with ease. Our seamless shipping process ensures your pieces are delivered safely and stylishly, wherever you are in the world.
Domestic Shipping (U.S.)
Standard Delivery: 2–7 business days
International Warehouse Items: 5–15 business days
Processing Time: 1–3 business days
Orders may arrive in multiple packages. Each will include individual tracking for your convenience.
International Shipping
We proudly ship to the following countries:
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Canada
- France
- Germany
- Hungary
- Italy
- Japan
- Mexico
- Morocco
- Netherlands
- New Zealand
- Nigeria
- Pakistan
- Poland
- Portugal
- Saudi Arabia
- Singapore
- Spain
- Sweden
- UAE
- United Kingdom
- United States
Estimated Delivery: 7–20 business days, depending on your region
Customs or import fees may apply, which will be the customer's responsibility.
Our logistics partners are handpicked to ensure the highest level of care from dispatch to doorstep.
Returns & Exchanges
At Promodesty, your satisfaction is our highest priority. While we hope you adore every piece in your curated wardrobe, we understand that returns may occasionally be necessary.
Return Window: Within 7 days of delivery
Item Condition: Items must be unworn, unwashed, and returned in their original packaging
Exclusions: For reasons of hygiene and exclusivity, intimates, swimwear, and sale items are not eligible for return
Return Shipping: Return shipping is the responsibility of the customer, except in cases of damage or defect
To initiate a return, please contact our Client Services team with your order number and the reason for the return. We’ll handle your request with care and efficiency.
FAQs
Can I modify or cancel my order?
Yes—if requested within 12 hours. After processing begins, changes may not be possible.
Why did my order arrive in separate packages?
Some items may ship from different warehouses to reduce delays. Each shipment includes its tracking.
Is express shipping available?
Where eligible, express options will appear at checkout.
What if my item is delayed or missing?
Please reach out immediately. We’ll investigate with our delivery partners and make it right.
Do you ship to P.O. boxes or military addresses?
At this time, we do not offer delivery to P.O. boxes or APO/FPO addresses.
Still have questions?
Our Client Services team is here to support you. Contact us at info@promodesty.com
Thank you for choosing Promodesty, where your modest wardrobe is thoughtfully curated.